A must-read for senior executives, marketing managers, students and anyone who wants to drive growth, increase income, and spur organizational change.
Welcome to the future of services!
Order now: titanstilaukset@gmail.com
Titans of Service presents the business logic, methods, and techniques used by industry-leading firms in managing service-based business models.
"The authors have done a masterful job of aligning their thoughts with best practices and academic knowledge, to create the full fabric of what is service and the results it can bring to organizations."
--- Don E. Schultz, Father of Integrated Marketing Communication (IMC)
"More than ever, service excellence is intrinsic to sustained competitive advantage. Titans of Service offers an insightful and essential read for business practitioners, academics and students alike."
--- Christopher Dula, Singapore Management University
Apramey Dube
Research Scholar
Hanken School of Economics, Finland
Our previous publication in the Titan series - Titans of Branding talks about profitable branding strategies
Dr. Kirsti Lindberg-Repo
Visiting Professor
Singapore Management University
Aalto Arts and Design, Finland
News
TEKES evaluates Titans of Service
April 7 | TEKES
Titans of Service presented at MARK
Mar. 6 | Lauri Sipilä
Global launch of Titans of Service
Nov. 27 | Singapore Management University
Titans of Service offers...
Global best practices
Service management tools
Titans of Service provides more than 20 examples of powerfully successful service strategies and businesses from around the world.
Titans of Service presents easy to use service management tools for managing services profitably
Service experts
Business case-studies
Bringing together 14 service experts, this book offers the most up-to-date knowledge from the U.S., Europe and Asia.
Based on cutting-edge research, Titans of Service presents four business case-studies of major service companies in Finland